Refund policy

 

Returns Window & Money-Back Guarantee

 

We offer a 90-day satisfaction guarantee on all orders.

Customers have 90 days from the date of delivery to request a return and refund.

Products may be opened and reasonably tested during this period, unless they are listed as non-returnable below.

Please keep your receipt or order confirmation as proof of purchase.

To begin a return, contact our support team at support@curalishealth.com. We will provide the correct return address for your region, including our European return facility where applicable.

Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective or incorrect.

 

 

 

Damaged, Defective or Incorrect Items

 


Please inspect your order upon delivery.

If an item is damaged, defective, or incorrect, contact us immediately.

We will arrange a replacement or refund as quickly as possible.

 

If your order is confirmed lost or does not arrive, you are eligible for a full refund. If your order is significantly delayed, please contact our support team so we can investigate and provide an appropriate resolution.

 

 

 

Exceptions / Non-Returnable Items

 


The following items cannot be returned:

 

  • Personalized or custom-made items

  • Sealed goods that are unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery

  • Hazardous or flammable materials

 


If you are unsure whether your product qualifies, please contact our support team.

 

 

 

Order Cancellations

 


Orders can only be cancelled before they are processed by our warehouse.

If the order has already shipped, customers can return it after delivery according to our standard return policy.

 

 

 

EU Right of Withdrawal (14 Days)

 


Customers in the EU also have the legal right to withdraw from the purchase within 14 days of receiving the product, without providing a reason.


To exercise this right, please contact support@curalishealth.com.

Customers may inspect and handle products only as reasonably necessary to determine their nature, characteristics and functionality. Customers may be responsible for any diminished value caused by handling beyond what is reasonably necessary.

 

 

 

Refunds

 


After we receive and inspect your returned item, you will be notified by email.


Once the returned item has been received and confirmed eligible under this policy, the refund will be processed to the original payment method within 10 business days.

Processing times may vary depending on your bank.


If more than 15 business days have passed since your refund was approved, please contact support@curalishealth.com.