Refund policy
Returns Window & Money-Back Guarantee
We offer a 90-day satisfaction guarantee on all orders.
Customers have 90 days from the date of delivery to request a return or refund.
To be eligible for a return, products must be unused, unopened, and in their original packaging.
If returned opened or in a non-resellable condition, a restocking fee of up to 30% may apply.
Please keep your receipt or order confirmation as proof of purchase.
To ensure the fastest processing time, please contact our support team at support@curalishealth.com to receive the correct return address for your region, including our European return facility.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If an item is damaged, defective, or incorrect, contact us immediately.
We will arrange a replacement or refund as quickly as possible.
If your order is delayed, lost, or does not arrive, you are always eligible for a full refund.
Exceptions / Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made items
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Opened hygiene-related products
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Hazardous or flammable materials
If you are unsure whether your product qualifies, please contact our support team.
Order Cancellations
Orders can only be cancelled before they are processed by our warehouse.
If the order has already shipped, customers can return it after delivery according to our standard return policy.
EU Right of Withdrawal (14 Days)
Customers in the EU also have the legal right to withdraw from the purchase within 14 days of receiving the product, without providing a reason.
To exercise this right, please contact support@curalishealth.com.
Products must be returned in original condition.
Refunds
After we receive and inspect your returned item, you will be notified by email.
If approved, refunds are processed to the original payment method within 10 business days.
Processing times may vary depending on your bank.
If more than 15 business days have passed since your refund was approved, please contact support@curalishealth.com.